FREE Australia wide delivery on orders over $99!

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Shipping Policy

DR PEN AUSTRALIA SHIPPING AND RETURN POLICY

Dr. Pen Australia offers many ways to take delivery of your purchase including:

Local store pick up during our regular business hours:

  • Monday – Friday: 9am – 5pm
  • Saturday: 9am – 1pm

     

    Delivery within Australia:

    • Free Express Shipping Australia-wide for orders over $99!
    • DrPen Australia dispatches orders daily and we use Express, Toll Express or Australia Post Express as our shipping vendors.
    • All orders placed before 2:00 PM Perth time, are sent out the same day.
    • Although shipping times vary, most orders are delivered within 1-3 business days.
    • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact Dr. Pen Australia if you do not receive your purchase within 7 business days upon order placement.

    Delivery Within NZ

    • Free Express Shipping to New Zealand for orders over AUD $99!
    • Dr. Pen Australia dispatches orders within New Zealand daily and we use Australia Post express as our shipping vendor.
    • All orders placed before 2:00 PM Perth time, are sent out the same day.
    • Although shipping times vary, most orders are delivered within 3-5 business days.
    • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact Dr. Pen Australia if you do not receive your purchase within 7 business days upon order placement.
    • Any additional import or customs fees are the responsibility of the recipient.

    International Shipping

    • Dr. Pen Australia ships our products internationally using a wide range of international shipping vendors.
    • All orders placed before 2:00 PM Perth time, are sent out the same day.
    • Although shipping times vary, most orders are delivered within 2 weeks.
    • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact Dr. Pen Australia if you do not receive your purchase within 3 weeks upon order placement.
    • Any additional import or customs fees are the responsibility of the recipient.

    Payment Method:

    • Dr. Pen Australia accepts all major credit cards, as well as and PayPal, bank deposit
    • For fastest, most secure payment processing, DrPen Australia recommends our customers pay with PayPal. PayPal payments are processed instantly ensuring faster shipping times. Customers do not need a PayPal account to pay with a credit/Debit Card via PayPal.
    • For purchases paid via PayPal eCheque, Bank Deposit or other payment methods, your order will not be shipped until payment is received.

    Terms of Sale:

    Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a shipping confirmation number.

    Dr. Pen Australia does not accept responsibility for delays in delivery due to unforeseen circumstances.

    Dr. Pen Australia reserves the right to cancel any order. We will notify you by e-mail or phone, using the e-mail address or number/s provided and refund the purchase amount using the original method received.

    All orders are subject to availability of stock.

    The products listed on https://drpen.com.au/ are provided "as shown". Dr. Pen Australia makes no claims or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Dr. Pen Australia does not make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its internet website or otherwise relating to such materials or on any sites linked to this site.

    Returns

    Dr. Pen Australia strives for a quick, easy, and positive return experience and has established the following guidelines in the event a purchase must be returned or exchanged:

    Occasionally, a mistake in shipment could occur. If this does happen, and you receive the incorrect goods, Dr. Pen Australia will provide a refund or resend the correct goods.

    We do accept returns of erroneous goods provided they are:

    • In good, saleable condition.
    • In original packaging with seals intact.

    Dr. Pen Australia customers are responsible for return shipping costs.

    If we receive your order returned undeliverable due to incorrect address or the shipping carrier was unable to deliver your package, Dr. Pen Australia will gladly re-ship or refund your order. If your order is re-shipped, additional shipping charges will be required.

    Refunds

    All refunds are provided through the payment provider you chose at checkout.

    Damaged Items

    If you receive your order damaged, contact Dr. Pen Australia within 24 hours. We will require photographic evidence of the damage so that we may make a claim with the shipping courier. Please keep all packaging in the event the courier requires this for the damage claim. These steps must be followed to ensure the courier accepts liability and to avoid any disputes.

     

    Supported by real people

    From our in-house Beauty Advisor to the warehouse staff that package your order with love and care, we are invested in your results. We are here to help you and be a part of your skin journey. 

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