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Refunds & Returns

Dr. Pen Australia Warranty
Welcome to Dr. Pen Australia and thanks for your interest in our products and services. If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods.

How Long Is The Warranty?
In addition to our 30-day money-back guarantee, Dr. Pen Australia offers a one-year warranty period from the date your product is purchased.

What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Dr. Pen Australia will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.

Change of Mind Policy
Bought something and simply changed your mind? You have 30 days to return your purchase for a refund, as long as the product is in an unused and resalable condition.

Products must be returned in their original packaging, along with included accessories. Due to the health and safety concerns of some of our products, change of mind returns must be unopened with the seals intact. A change of mind return is sent back to us at your cost. To start the process and receive a return authorisation number, please click here and we'll be glad to help.

How Does It Work?
If you are experiencing an issue, contact Dr. Pen Australia to determine the problem and we will help find the most appropriate solution for you. We are based in Perth, Australia, so our team can be contacted during normal business hours Mon-Fri 9-5pm and Saturday 9-1PM

Contact Dr. Pen Australia
To learn more about Dr. Pen Australia, our products, or our warranty, contact us by phone at 1300 676 508 or via email at customersupport@drpen.com.au


Phone: 1300 676 508

Address: 1/1 President Street, Welshpool, WA 6106

Supported by real people

From our in-house Beauty Advisor to the warehouse staff that package your order with love and care, we are invested in your results. We are here to help you and be a part of your skin journey. 

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