COVID-19: We're here for you
We are still operating and dispatching your products to you daily, Monday to Friday!
As the world responds to COVID-19, we have a social responsibility to ensure the health and safety of our team and you, our wonderful customers. We are observing the Australian Government’s recommendations to keep our staff and customers safe.
Our customer service team is still here to answer all your questions (via email, live chat and phone), please feel free to reach out to us and we can assist you with any queries that you may have.
Some areas may experience shipping delays, including NSW, QLD and VIC. We are still processing orders as normal and are working to ship orders as fast as possible.
CLICK AND COLLECT
Following the easing of restrictions in Western Australia, our click and collect option is available for our WA customers.
ONLINE ORDER PROCESSING
Our customer service team will be processing orders as normal while they continue to maintain a high standard of hygiene & safety by using face masks and gloves, sanitising equipment and implementing precautionary in-house protocols.
Your parcel can now be delivered via insured post. However, if you are required to pick up at your local post office, you will still need to present a form of ID - however, a staff member will sign on your behalf. For more detailed information, please see Australia Post policy here.
No-contact delivery options may be available. Please also note that orders will be processed as normal, but depending on the country quarantine policies of your country, there could be potential delays.
Our returns policy is as in operation as normal, and our customer service team is here to answer any queries you may have.
Together, we can all stop the spread of the virus. Thank you for your support during this time.